Return and Refund Policy

Last Updated: 25 AUG,2026

At Casa Homora, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

Please review the following Return and Refund Policy before requesting a return or refund.

1. Return Eligibility

You may request a return within 7 Days of receiving your order.

To be eligible for a return, the item must generally:

• Be unused and in the same condition in which you received it

• Be in its original packaging, where applicable

• Include all original accessories, tags, manuals, or other included materials

• Not show signs of damage caused by misuse, improper handling, or normal wear and tear

• Be accompanied by your order number or proof of purchase

Some products may have additional return requirements. If so, those requirements will be communicated on the relevant product page or at the time of purchase.

We reserve the right to refuse a return if the item does not meet the eligibility requirements described above, subject to applicable consumer protection laws.

2. Return Timeframe

Return requests must be submitted within 7 Days of the date you received your order.

To request a return, contact us at:

Email: casahomora@gmail.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos or videos, where relevant

We will review your request and provide instructions for returning the product if your request is approved.

Items sent back without first contacting us may not be accepted.

3. Refund Process

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, your refund will be processed using the original payment method, where possible.

Refunds are generally processed within 5–10 BUSINESS DAYS after the return has been approved.

Please note that your bank, credit card company, payment provider, or other financial institution may require additional time to make the refunded amount available in your account.

Shipping charges may be non-refundable unless the return is due to an error on our part, a damaged product, a defective product, or another circumstance where applicable law requires reimbursement.

4. Exchanges

If you receive a defective, damaged, incorrect, or otherwise eligible product, we may offer an exchange instead of a refund, subject to availability.

If the replacement item is unavailable, we may offer a refund or another appropriate solution.

For exchange requests, please contact us at casahomora@gmail.com within 7 Days of receiving your order.

5. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as you receive it.

If your product arrives:

• Damaged

• Defective

• Incorrect

• Missing parts or accessories

• Significantly different from what you ordered

please contact us at casahomora@gmail.com as soon as possible, preferably within 7 Days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the problem

• Clear photos and/or video of the product

• Photos of the packaging, if the package arrived damaged

Depending on the circumstances, we may provide a replacement, refund, repair, or another appropriate solution.

You will not be responsible for return shipping costs when the return is required because we sent you the wrong item or the product arrived damaged or defective, subject to applicable law and our return instructions.

6. Non-Returnable Items

Certain products may not be eligible for return for reasons including hygiene, safety, customization, or their nature.

Unless otherwise required by applicable law, non-returnable items may include:

• Personalized or customized products

• Gift cards

• Downloadable or digital products

• Products marked as final sale

• Items that cannot reasonably be resold for hygiene or safety reasons after being opened or used

• Products damaged through misuse, neglect, or improper handling

• Any other items specifically identified as non-returnable at the time of purchase

If you are unsure whether your product is eligible for return, contact us before sending it back.

7. Return Shipping Costs

Customer-Requested Returns

For returns due to a change of mind, incorrect size/color selection, or other reasons not caused by Casa Homora, the customer may be responsible for return shipping costs.

Return shipping cost: CUSTOMER PAYS, UNLESS THE ITEM IS DAMAGED, DEFECTIVE, OR INCORRECT

We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of an item that is lost during return transit.

Damaged, Defective, or Incorrect Items

If the return is due to a product being defective, damaged during delivery, or incorrectly supplied by Casa Homora, we will generally cover reasonable return shipping costs or provide an appropriate return solution, subject to applicable law.

8. Refunds for Lost or Undelivered Returns

If you return an item using a shipping service, you are responsible for ensuring that the package reaches us unless we have provided the return shipping label or otherwise agreed to take responsibility for the shipment.

We may request tracking information or proof of shipment before processing a refund.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but you have not received it, first check your bank account or payment provider.

If the refund still does not appear after the applicable processing period, contact your payment provider.

If you still need assistance, contact us at casahomora@gmail.com, and we will help you investigate the status of the refund.

10. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable legal requirements.

Any changes will be posted on this page with an updated 25 AUG,2026 date.

11. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Casa Homora
Email: casahomora@gmail.com

We are committed to handling eligible returns and refunds fairly and providing a positive customer experience.